Private Trips Policy

Thank you for choosing Blue Book to plan your upcoming travel experience!

We are grateful for your trust, and we will promise to do everything in our power to make your trip comfortable, exciting, and fun!

In order to help us do this, we ask that you please keep the following points in mind, and please read the following sections carefully, and sign at the end acknowledging your agreement to the terms.

Once the document is signed, a KD 50 deposit is to be paid.  This amount is non-refundable, but is deducted from the final amount of the plan that will be executed for you upon your approval.

All trips planned are done so by Blue Book – a company licensed in the State of Kuwait with commercial register number 493776.

This document is a contract between Blue Book at the client, and is governed by the laws of the State of Kuwait.

To proceed with planning your upcoming trip, we ask that you nominate a Lead Traveller (the client) from your end, who will act as our official focal and contact point, and who we will depend on to make decisions.

In order for work to commence, an in-person or telephone meeting is to be arranged to understand the Lead Traveller’s trip preferences, budget, group size, activity interest, ages of participants, fitness/mobility levels of each person, dietary requirements, etc.

If this is not possible, a list of questions will be sent by email to the Lead Traveller to answer.  Only after the meeting has concluded, or the emailed questions answered can work commence.

All communications between Blue Book and the Lead Traveller are considered official so long as they are in writing in English or in Arabic.

The accepted method of communication will be e-mail and should only be between Blue Book and the Lead Traveller.  WhatsApp messaging is also acceptable, so long as communication is provided in writing, and not in the form of a voice note.

Blue Book will put together a comprehensive plan which takes into consideration the Lead Traveller’s preferences regarding budget, hotel, activity, dining, and transportation options, as well as their prices. Other individualized special requests will be researched and presented accordingly. 

Please keep in mind that price and availability changes may occur at any moment, and this is beyond Blue Book’s control.

The presentation provides vital information on flights and hotels that is current and accurate and will include the following deliverables

• Flight options (if requested – up to 3  – note that Blue Book cannot reserve or issue intentional tickets, and the options submitted are for informational purposes only.  If domestic flights are required for your trip, they will be arranged and booked as part of the package by our local partner in the country concerned. 
• Hotel options (if required – up to 3(
• Daily activities and tours (at least one per day – excluding free day)
• Restaurant options (up to 6)
• Information on getting around the city, options for your free time, safety information, and expected weather.
• If you have any specific requests or requirements, please make sure these are known in writing prior to the start of planning.

Any additional items not mentioned above that are important to the Lead Traveller must be submitted by email or Whatsapp in writing to Blue Book prior to the start of the project.

As Blue Book works with individual and corporate partners around the world on behalf of the Lead Traveller’s group to successfully handle and carry out these trips, we will also specify the payment terms specific to your trip.  This will include deposit amounts, payment terms, cancellation fees, and any services which may be charged a supplement.

Each presentation will cover one trip only.  The presentation will be sent by email or Whatsapp to the Lead Traveller at a date mutually agreed on by the Lead Traveller and Blue Book.

Please note once again that prices and availability may change at any moment, and no bookings will be made on behalf of the Lead Traveller’s group until the plan has been finalized and approved in writing.  Any updates to the plan that have to be made due to non-availability / price changes of previously agreed to tours or bookings will be communicated to the Lead Traveller. 

A payment link for the deposit will be sent to the Lead Traveller.  Once a deposit has been paid it will not be refunded  under any circumstance – except on the occasion that Blue Book finds that it is no longer possible to execute the trip.  Specific examples include the deterioration of safety at the destination (i.e. war, civil unrest, floods, earthquakes, fires, etc) or if our local partner can longer execute the trip on our behalf.

Thirdly, between 15 – 40 days prior to the commencement of the trip, a second payment link will be sent to the Lead Traveller to cover the trip cost balance.  The timeframe for this will be determined and communicated in the initial presentation. 

Refund conditions will be specifically stated in advance, and written approval of the plan constitutes an approval of the refund conditions.   

Optionally, the Lead Traveller may request for someone from Blue Book to join and act as a group leader on the trip, then the cost of him joining will be factored into the final price of the trip. 

This cost of your trip is variable, and is dependent on (but not exclusive to) the size of the group, the type of accommodation requested, transportation requirements, types of activities, places you intend to visit.

If you request that a group leader from Blue Book join, the cost must cover the air fare of the Blue Book Group Leader (if requested), the number of activities the Blue Book group leader will participate in, meals, visa costs, and hotel accommodation (single room at the same hotel the group is staying at). 

As a Group Leader on the trip, our role is to make the journey smoother by being the group leader, being the primary contact person for the guides, experience providers, coordinating transportation, and everything from facilitating check in at hotels, making real-time adjustments to the program, fielding requests, and ensuring that everything runs on time.

Blue Book Does not take responsibility for any of the following at any point in time–

• Any accommodations or services outlined in the presentation which are no longer available or whose prices or rate policies have changed by the time the Lead Traveller proceeds to make bookings.  Prices are only secured once the plan has been approved, bookings have been made, and deposits paid.

• Visas that must be obtained by the traveller in order to enter the country or territories they wish to visit.

• Flights to and from the intended destination, or any flights which do not form a part of the itinerary.

• Denied boarding or entry refusal into the destination country.

• Travel insurance.

• Health insurance.

• Vaccinations required by each country / territory.

• Adding activities or locations to the plan after it has been approved.

• Meals or transportation (unless specifically agreed to in advance).
• Late check out / early check in charges.
• Legal responsibility for any damage to property, illness, injury, or death.
• Legal fees (and any other associated costs) due to intentional or nonintentional breaking of local laws.
• Every effort will be made to ensure that the hotels, activities, dining options, and other services outlined in the approved presentation are of the high standard the Blue Book expects and strives to, however if a group leader from Blue Book does not participate we cannot guarantee nor oversee their execution, and although we accept feedback, all complaints must be made to the service provider directly.
• Physical fitness, health condition, and assessment of preparedness to participate in any of the activities in the plan.  All participation is optional – and any voluntary non-participation automatically forfeits the rights to claim refunds of compensation.